Shipping + Returns
Van Dell Jewelers stands behind the quality of everything we sell and hope you’re happy with your purchase. Our products are fully warranted against defects in materials and workmanship with a 1 year guarantee.
If you’re unsatisfied with products you purchased from Van Dell Jewelers, you can return your item(s) as follows:
- Items purchased online can be returned using the address found on the shipping label or at a Van Dell Retail Location within 14 days of purchase.
- Items purchased in a Van Dell retail store must be returned in-store within 30 days of purchase for exchange or store credit only.
- Items purchased online using PayPal must be returned online within 14 days of purchase. Items purchased using PayPal can not be returned in-store.
- You must have an original receipt or packing slip to complete your return.
- Custom products are final and are not eligible for returns, exchanges. We will make any necessary changes or alterations that do not require additional material or diamonds free of charge.
- Note that items purchased thru a 3rd party or re-seller must be returned at those individuals. No exceptions.